Shipping policy

Shipping Policy for Medi Tresse At-Home

1. Order Processing Times Orders are processed within 1-3 business days. Orders placed after 2 PM EST, on weekends, or on holidays will be processed on the next business day. Our team works diligently to ensure orders are shipped as quickly as possible.

2. Shipping Methods & Delivery Times We offer a variety of shipping options to meet your needs:

• Standard Shipping: Typically delivered within 5-7 business days after processing.

• Expedited Shipping: Delivered within 2-3 business days after processing.

• Overnight Shipping: Delivered within 1 business day if the order is placed before 2 PM EST on a business day.

Note: Delivery times are estimates and may be affected by external factors such as weather, holidays, or carrier delays.

3. Shipping Costs Shipping costs are calculated at checkout based on your selected shipping method, location, and order size. This ensures that you have clarity on shipping fees before completing your purchase.

4. International Shipping At this time, Medi Tresse At-Home only ships within the United States. We do not currently offer international shipping.

5. Tracking Your Order Once your order is shipped, you will receive a tracking number via email. Use this tracking number to follow the progress of your shipment. You can track your order directly on our website or through the shipping carrier’s website.

6. Shipping Delays While we strive to meet the estimated delivery times, unexpected delays may occur due to weather, holidays, or carrier issues. If you experience a delay, please contact us for assistance.

7. Lost or Stolen Packages If your tracking number shows that your package has been delivered but you have not received it, we recommend waiting 2 business days before reaching out. If the package still cannot be located, please contact us at help@meditresseathome.com for further assistance. We will work with the shipping carrier to resolve the issue.

8. Damaged or Incorrect Orders If your order arrives damaged or incorrect, please contact us within 7 days of receipt. We may request photos of the damaged items to assist with our claim process. To report an issue, please email help@meditresseathome.com with your order number and a brief description of the problem.

9. Changes or Cancellations Once an order has been processed, we are unable to make changes or cancellations. If you need to update your shipping address, please contact us as soon as possible at help@meditresseathome.com. We will do our best to accommodate your request if the order has not yet been processed.

10. Contact Us For any questions or concerns related to your shipment, we recommend starting with our Shop Chat feature for real-time support. If additional assistance is needed, you can email us at help@meditresseathome.com. Our support team is happy to assist you.

This shipping policy ensures transparency and helps us provide the best possible service to our valued customers. Thank you for choosing Medi Tresse At-Home for your hair care needs.